Responsible for answering telephone inquiries and promoting an organization's products and services.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
A High School Diploma or GED is required.
Must be able to communicate effectively in the English language.
Must have at least 1 year of experience preferably with release of information, medical records, or other related experience in a healthcare environment.
Proven customer service experience and/or training.
Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
Ability to read and comprehend simple, healthcare terminology
Effective organizational skills a must
Effective verbal and written communication skills.
Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools
Ability to learn new equipment and required processes in a fast paced environment
Must be willing to travel to multiple sites based on the needs of the region
Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
Must be able to multi-task effectively
To apply: email@example.com