Infrastructure Support - Vice President
at JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of approximately $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner.

The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The Global Technology Operations Core Foundation Services team (GTI CFS) is responsible for providing end to end support for critical technologies that are used across the company.  This includes Configuration and Orchestration, Identity Management, Name Services, Enterprise Monitoring Solutions, and automation tools used to manage these technologies.

The Technical Infrastructure Services Support Lead position will focus on leading and coordinating delivery of a number of critical milestones across multiple work streams, along with ensuring key reporting and status across the same. Additionally, developing a keen understanding of the Name Services platforms to aid with obtaining unique business needs and requirements in support of Name Services.

Responsibilities will include:

  • Supporting various business administration, process & tools management, and reporting

  • Coordinating the end-to-end delivery of critical milestones across Name Services tower

  • Developing a keen understanding of the Name Services platforms to aid with obtaining unique business needs and requirements in support of DNS, DHCP, NTP, AD and related technologies

  • Clearly document the technical specifications of the both internal and external requirements against Name Services platform

  • Coordinating multiple rounds of walkthrough sessions of the specifications with the project work group

  • Driving closure of requirements by acquiring necessary sign-offs from appropriate stakeholders

  • Identification, tracking, escalation and closure of project risks and issues

  • Facilitation of meetings and coordination of build, system integration testing and user acceptance testing.

  • Coordinate UAT testing with consumers, getting test plan/test cases and sign-off.

  • Research legacy implementations of feeds to assist in documenting requirements for strategic build.

  • Create Test Cases for testing defined feeds
  • Qualifications




    • Experience working as a Technology Business Analyst in the financial service industry.


    • Detail oriented, flexible and deadline focused.


    • As a scrum master drive the Technical team and the Product Owners in an Agile development process.


    • Advanced Excel experience with the ability to create pivots and analyze data is strongly recommended.


    • Extensive experience in the following: Requirements gathering and documentation, test case generation, test planning and execution.


    • Excellent understanding of development concepts and SDLC methodologies.


    • Excellent verbal and written communication skills.


    • Strong coordination skills working with multiple stakeholders across several technology platforms and business areas.


    • Familiarity in Database querying and hands-on experience using SQL.


    • Excellent skills with MS Office Suite plus MS Visio


    • Willingness to hit the ground running to get the job done. Attention to detail is a must.


    • Superior troubleshooting and/or problem solving skills.


    • "Self-starter" with a desire to learn and a passion for transformation.


    • Understanding of Collaborative tools Confluence and JIRA a plus


    • Strong documentation and presentation skills


    • Strong data analytics skills understanding of processing and interpreting large datasets. Deep understanding of Excel Pivot Tables and VLookups. This includes merging disparate datasets, perform trend models, and gap analysis


    • Agile experience


    • Release planning and management


    • Continuous improvement and problem solving


    • Experienced facilitator and presenter


    • Strong customer focus


    • Following Technology Experience would be beneficial


    • DNS


    • DHCP


    • NTP


    • Active Directory


    • Java